Article 1 : Integrality
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The present general conditions express the entirety of the obligations of the parts. In this direction, the consumer is considered to accept without reserve the entirety of the provisions envisaged under these general conditions. No general or specific condition appearing in the documents sent or given by the consumer will be able to be integrated into present, since these documents would be incompatible with these general conditions.
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Article 2 : Object
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The present general conditions have the aim of defining the rights and obligations of the parts within the framework of the sale in line of goods and services suggested by the company Laboratoire Jura Suiss' Alpes Nature in the consumer.
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Article 3 : Contractual documents
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This contract is formed by the following contractual documents, presented by decreasing hierarchical order: present general conditions; the purchase order. In the event of contradiction between the provisions contained in the documents of different row, the provisions of the document of higher row will prevail.
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Article 4 : coming into effect - duration
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The present general conditions come into effect at the date of the purchase order. The present general conditions are concluded for the duration necessary to the supply from the goods and subscribed services, until the extinction of the guarantees which had by the company Laboratoire Jura Suiss' Alpes Nature
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Article 5 : Electronic signature
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The "double click" of the consumer to the title of the purchase order constitutes an electronic signature which has, between the parts, the same value as a handwritten signature.
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Article 6 : Order Confirmation
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Contractual information will be the subject of a confirmation sees e-mail at the latest at the time of the delivery or, with the address indicated by the consumer within the purchase order.
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Article 7 : Proof of the transaction
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The computerized registers, preserved in the information processing systems of the company Laboratory the Natural Jura Suiss' the Alps under reasonable conditions of safety, will be regarded as the evidence of the communications, the orders and the payments occurred between the parts. The filing of the purchase orders and the invoices is carried out on a reliable and durable support being able to be produced by way of proof.
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Article 8 : Information on the products
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8-a : The company Laboratoire Jura Suiss' Alpes Nature present on its Web site the products to be sold with the characteristics necessary which make it possible to respect the Article L 111-1 of the French Code of the Consumption, which envisages the possibility for the potential consumer of knowing before the final order taking the essential characteristics of the products that it wishes to buy.
8-b : The offers presented by the company Laboratoire Jura Suiss' Alpes Nature are valid only within the limit of stocks available.
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Article 9 : Price
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The prices are indicated in euros for the European EURO zone and are valid only at the dispatch date of the purchase order by the consumer. The prices are also available in currencies Livre Sterling, Swiss francs and US Dollar. The rates of exchange applied are with the discretion of the company Laboratoire Jura Suiss' Alpes Nature. The prices do not hold account of the expenses of delivery, invoicees in supplement, and indicated before the validation of the order. For the nonprofessional customers and citizen of the European Union, the prices hold account of the VAT applicable to the day of the order and any change of applicable rate VAT will be automatically reflected on the price of the products of the shop on line. The payment of the totality of the price must be carried out during the ordering. No moment, the versed sums could be considered commes down payments or installments.
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Article 10 : payment mode
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To regulate his order, the consumer lays out, with his choice, of the whole of the modes of payment aimed within the purchase order. The consumer guarantees the company Laboratoire Jura Suiss' Alpes Nature which it has the authorizations possibly necessary to use the mode of payment chosen by him, at the time of the validation of the purchase order. The company Laboratoire Jura Suiss' Alpes Nature reserves the right to suspend any management of order and any delivery in the event of refusal of authorization of payment per bank card on behalf of the officially accredited organizations or in the event of nonpayment. The company Laboratoire Jura Suiss' Alpes Nature reserves in particular the right to refuse to carry out a delivery or to deliver an order emanating with a consumer who would not have regulated completely or partially a preceding order or with which a litigation of payment would be in the course of administration.
Article 10.1 : Fidelity Account Points
The conditions of paiment by account points fidelity are consultable on the link below :
Fidelity Account Points
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Article 11 : Availability of the products
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The order will be carried out at the latest within 3 days as from the day following that where the consumer placed his order.
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Article 12 : Shipping modalities
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The products are delivered to the address indicated by the consumer on the purchase order. The consumer is held to check the state of the packing of the goods to the delivery and to announce the damage which had to the conveyor on the delivery order, like at the company Laboratoire Jura Suiss' Alpes Nature, within one week. The consumer can, with his request, to obtain the sending of an invoice to the bill-to-address and not to the address of delivery by validating the option envisaged for this purpose on the purchase order. With regard to forwarding, we work primarily with Colissimo Suivi. As soon as we proceed to a sending, you receive a mall immediately by informing you.
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Article 13 : Problems of delivery because of the conveyor
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Any anomaly concerning the delivery (damages, produced missing compared to the delivery order, damaged parcel, broken products...) will have to be imperatively indicated on the delivery order in the form of "handwritten reserves", accompanied by the signature of the customer. The consumer will have in parallel to confirm this anomaly by addressing to the conveyor in the two (2) following working days the delivery date a mail recommended with acknowledgement of delivery exposing the aforementioned complaints. The consumer will have to transmit copy of this mail by fax or simple mail to:
Laboratoire Jura & Suiss'Alpes Nature
12 route des Vignes
39190 Orbagna - FRANCE
Tel: 06.66.65.59.10
Fax: 03.84.25.16.24
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Article 14 : Errors of delivery
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14-a : The consumer will have to formulate near the company Laboratoire Jura Suiss' Alpes Nature the very same day of the delivery or at the latest the first wrought day following the delivery, any complaint of error of delivery and/or nonconformity of the products in kind or in quality compared to the indications being reproduced on the purchase order. Any complaint formulated beyond this time will be rejected.
14-b : The formulation of this complaint near the company Laboratoire Jura Suiss' Alpes Nature could be made: - in priority by telephone to the (00.33)6.66.65.59.10 of Tuesday at Saturday of 9h am with 12h am., -while connecting you on our site in the heading "follow your order" "where, after having entered your number of customer, you will be able to ask us your question through the menu to contact us by precisant the reference of the order well.
14-c : Any complaint not carried out in the rules defined above and the time limits could not be taken into account and will release the company Laboratoire Jura Suiss' Alpes Nature of any responsibility with respect to the consumer.
14-d : At the reception of the complaint, the company Laboratoire the Jura Suiss' the Alps Nature will allot a number of exchange products concerné(s) and will communicate it by e-mail, fax or telephone with the consumer. The exchange of a product can take place only after attribution with the consumer of a number of exchange according to the step presented above.
14-e : In the event of error of delivery or exchange, very produced to exchange or refund will have to be turned over to the company Laboratoire Jura Suiss' Alpes Nature as a whole and in its packing of origin, in Colissimo Recommandé, with the following address:
Laboratoire Jura & Suiss'Alpes Nature
12 route des Vignes
39190 Orbagna - FRANCE
Tel: 06.66.65.59.10
Fax: 03.84.25.16.24
To be accepted, any return will have to be announced as a preliminary to the Customer service of the company Laboratoire Jura Suiss' Alpes Nature. The expenses of sending are the responsibility of the company Laboratoire Jura Suiss' Alpes Nature, except if it would prove that the taken again product does not correspond to the declaration of origin made by the consumer in the good of return.
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Article 15 : Guarantee of the products
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In accordance with french Article 4 of the decree n°78-464 of March 24, 1978, the provisions of present cannot deprive the consumer of the legal guarantee which obliges the professional salesman to guarantee it against all the consequences of the hidden defects of the sold thing. The conditions and the warranty period producer are indicated on the cards produced.
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Article 16 : Right of retractation
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The consumer has a 10 working days deadline to turn over, with his expenses, the products not agreeing to him. This time court as from the day of the delivery of the ordering of the consumer. If this deadline expires one Saturday, one Sunday or a public holiday or been unemployed, it is extended until the first next working day. Any return will have to be announced as a preliminary near the Customer service of the companyLaboratoire Jura Suiss' Alpes Nature - in priority by telephone to the (00.33)6.66.65.59.10 of Tuesday at Saturday of 9h am to 12h am, - while connecting you on our site in the heading "follow your order" where, after having entered your number of customer, you will be able to obtain your number of order.
The product will have to be turned over in "Colissimo Recommandé" to
Laboratoire Jura & Suiss'Alpes Nature
12 route des Vignes
39190 Orbagna - FRANCE
Tel: 06.66.65.59.10
Fax: 03.84.25.16.24
Only will be taken again the products returned as a whole, in their packing of origin complete and intact, and in a perfect state of resale. Very product which will have been damaged, or whose packing of origin will have been deteriorated, neither will be refunded nor exchanged.
This right of retractation is exerted without penalty, except for the expenses of return. On the assumption of the exercise of the right of retractation, the consumer has the choice to ask either for the refunding of the paid sums, or the exchange of the product. In the case of an exchange, Re-forwarding will be done with the expenses of the consumer.
In the event of excercice of the right of retractation, the company Laboratoire the Jura Suiss' the Alps Nature will make all the efforts to refund the consumer within 15 day. The consumer will then be refunded by recrédit of his bank account (protected transaction) in the event of payment by bank card, or cheque in the other cases.
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Article 17 : Cause beyond control
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None of the two parts will have failed in its contractual obligations, insofar as their execution is delayed, blocked or prevented by a fortuitous occurence or a cause beyond control. Will be regarded as fortuitous occurence or cause beyond control done everything or circumstances irresistible, external with the parts, unforeseeable, inevitable, independent of the will of the parts and which could not be prevented by these last, despite everything the reasonably possible efforts. The part touched by such circumstances will warn of it the other in the ten working days according to the date on which it will have been informed of it. The two parts will approach then, within impossibility, one month except due to the case of absolute necessity, to examine the incidence of the event and to be appropriate of the conditions under which the execution of the contract will be continued. If the case of absolute necessity A one duration higher than three months, the present general conditions could be cancelled by the injured part. In way express, are regarded as case of absolute necessity or fortuitous occurences, in addition to those usually retained by the decisions of the courts and the French courts : the blocking of the provisioning or means of transport, earthquakes, fires, storms, floods, the lightning; the stop of the telecommunications networks or difficulties specific to the external telecommunications networks to the customers.
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Article 18 : Not partial validation
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If one or more stipulations of these general conditions are held for nonvalid or are declared such pursuant to a law, of a payment or following a final decision of a court of jurisdiction, the other stipulations will keep all their force and their range.
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Article 19 : Not renunciation
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The fact for one of the parts of not prevailing itself of a failure by the other part with the unspecified one of the obligations aimed under the present general conditions could not be interpreted for the future as a renunciation of the obligation in question.
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Article 20 : Title
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In the event of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.
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Article 21 : Applicable law
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The present general conditions are subjected to the French law. It is thus for the rules of funds as for the rules of form. In the event of litigation or of complaint, the consumer will apply in priority to the company Laboratoire Jura Suiss' Alpes Nature to obtain a friendly solution.
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Article 22 : Data processing and Freedoms
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The present general conditions are subjected to the French law. It is thus for the rules of funds as for the rules of form. In the event of litigation or of complaint, the consumer will apply in priority to the company Laboratoire Jura Suiss' Alpes Nature to obtain a friendly solution.
Information which is requested from the consumer is necessary to the treatment of its order and could be communicated to the contractual partners of the company Laboratoire Jura Suiss' Alpes Nature intervening within the framework of the execution of this order. The consumer can write at the company Laboratoire Jura Suiss' Alpes Nature whose co-ordinates are within the charter of confidentiality appearing in the framework of the Web site, to be opposed to such a communication, or to exert his rights of access, of correction with regard to information relating to it and appearing in the files of the company Laboratoire Jura Suiss' Alpes Nature, under the conditions envisaged by the French law of January 6, 1978.
last update : ( 20-03-2005 ) |
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